Communicates any problems or situations detrimental to Hard Rock Hotel & Casino Sacramento at Fire Mountain to immediate supervisor.Monitors proper par levels of all supplies at assigned bars.Demonstrates specific product offerings and ordering procedures.Ensures compliance with underage serving policies.Pours drinks according to established recipes maintains a clean and safe work environment.
Maintains company funds and equipment in an orderly manner.Provides superior customer service, positively effects interactions with guests and team members, and has the resiliency to deal with difficult guests and coworkers.Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) The incumbent is also responsible for providing superior beverage service to Hard Rock Hotel & Casino Sacramento at Fire Mountain guests and cocktail servers while providing excellent guest relations. The incumbent in this position is responsible for providing superior service to both the internal and external customer.
